Shipping policy

This Shipping & Delivery Policy explains how ASG dispatches and delivers products ordered via our Shopify store.

It should be read alongside our Terms of Service and Returns & Refunds Policy.

If there is any conflict, the Terms of Service prevail overall and the Returns & Refunds Policy governs all matters relating to returns and refunds. Your statutory rights are not affected.

United Kingdom: We deliver to England, Scotland, Wales and Northern Ireland.

Channel Islands / Isle of Man / BFPO / PO Boxes: Availability may vary by product, courier and service level.

International delivery: We ship internationally where shipping is offered at checkout for your destination.

International shipments may be subject to import taxes, customs duties, VAT/sales tax and local handling charges in the destination country, which are your responsibility unless expressly stated otherwise at checkout.

We aim to dispatch in-stock items within 1–2 working days after you place your order and payment is authorised.

Working days: Monday to Friday excluding UK public holidays.

Order cut-off: Orders placed after 2:00 pm may be processed the next working day.

Dispatch times can vary for made-to-order items, special orders, batteries, or items shipped directly from a manufacturer/distribution partner.

Pre-orders / backorders: Any dates provided are estimates. If supply changes materially, we will update you with revised timelines and you may cancel for a refund of any undelivered items.

Delivery options and estimated timeframes are shown at checkout and may depend on the items in your basket, your delivery address and courier constraints (including lithium battery restrictions).

Timeframes are estimates and start from dispatch, not order date.

Courier services may vary depending on destination, item type and operational constraints.

Shipping charges (including any applicable VAT) are calculated at checkout based on your delivery address, the items ordered and the service you select.

Any free-delivery threshold or promotional shipping offer will be shown at checkout. Free delivery may exclude oversized items, hazardous goods (including some batteries), out-of-area postcodes, and special-order items.

Where tracking is available, we will send you a dispatch confirmation email with tracking details once your order leaves our warehouse (or our fulfilment partner). Tracking may take up to 24 hours to update.

Please check your delivery details carefully. If you need to change an address after ordering, contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.

If a delivery fails due to an incorrect/incomplete address, no safe access, or non-collection (including items sent to a pick-up point), the courier may return the parcel to us.

We may deduct the direct cost of return shipping and any re-delivery charges from your refund, or charge you for re-delivery, unless UK consumer law requires otherwise.

We may dispatch your order in more than one parcel (for example, where items are stored in different locations, shipped from a partner, or require different couriers due to battery restrictions). We will not charge additional shipping for split shipments unless you requested separate deliveries.

Consumers: For orders placed by consumers, the goods are at our risk until they are delivered into your physical possession (or the possession of someone you nominate), in line with UK consumer law.

Business customers: Where you are buying as a business, risk passes on delivery to the carrier, unless we expressly agree otherwise in writing.

Ownership: Title to the goods passes to you once we have received payment in full (and, where applicable, once the goods have been delivered).

Please inspect your delivery as soon as reasonably possible. If the outer packaging is visibly damaged, you may choose to refuse delivery (where practicable) and notify us immediately.

Damaged items: Contact us within 48 hours of delivery with photos of the packaging and the product/serial number where applicable.

Missing items: If an item is missing from your order, contact us within 7 days of delivery.

Wrong item sent: Contact us as soon as possible and we will arrange the correct item or a refund as appropriate.

If your delivery is delayed, please contact us and we will work with the courier to investigate.

For consumer orders, we will deliver without undue delay and in any event within 30 days of the order date unless we agree a different timeframe with you.

If we do not deliver within the agreed timeframe (or within 30 days where no timeframe is agreed), you may have the right to end the contract and receive a refund for any goods not delivered.

Some products (including lithium batteries) are subject to transport restrictions and may require specific couriers, routes or services (and in some cases cannot be shipped to certain destinations).

International shipments may also be subject to export controls, sanctions, and import requirements.

You agree to provide any information reasonably required to complete shipping and customs documentation.

Unless we expressly confirm otherwise at checkout, international orders are supplied on a delivery basis where you are responsible for any import duties/taxes and clearance fees charged by the destination country or carrier.

If collection is offered, we will notify you when your order is ready. Please bring your order confirmation and photo ID.

Orders not collected within 14 days may be cancelled and refunded (subject to any reasonable costs we incur, where permitted by law).

We are not responsible for delays caused by events outside our reasonable control (for example, severe weather, transport disruptions, strikes, or courier network failures). Where this happens, we will aim to keep you informed and minimise any delay.

Aviation Systems Group Ltd

2 Bailey Hill, Castle Cary, Somerset BA7 7AD, United Kingdom

Company No. 09822591 — VAT No. GB227727786

Email: info@asg.ltd

Telephone: 0800 211 8400